When your refrigerator ice maker stops working, it can be easy to assume the worst. But before you call for a repair, there are usually some simple reasons for a Samsung refrigerator ice maker not making ice. From low water pressure to directions on how to reset the ice maker, these troubleshooting tips can pinpoint the cause and solve the problem.

Common Causes for a Samsung Refrigerator Ice Maker Not Making Ice

It can seem like there are endless possibilities for a Samsung refrigerator ice maker not making ice. But we’ve narrowed down the most common causes, as well as the solutions that work to restore ice maker function.

#1. Samsung Ice Maker is Off

Samsung refrigerator ice maker troubleshooting starts with the simplest reasons first. If your ice maker isn’t working, it may be turned off. External ice dispensers usually have an Ice Off icon that will be illuminated if the ice maker is off.

To turn the ice maker on, press and hold the Ice Maker icon for 3 seconds. This should illuminate the Ice On icon and turn on the ice maker.

#2. Refrigerator Water Pressure Is Low

An ice maker requires a certain amount of water pressure to produce ice. To test your water pressure, dispense refrigerator water into a measuring cup for 10 seconds. If less than ¾ of a cup of water is dispensed, there may be insufficient pressure.

A Samsung refrigerator not making ice due to water pressure issues may have a clogged filter. Changing the filter can improve pressure and should be done every 6 months to prevent clogs. We recommend that every time you change the filter, you also clean your ice maker as part of regular maintenance. If a filter change doesn’t resolve pressure issues, your home’s water pressure may need a professional assessment.

Samsung refrigerator ice maker not making ice

#3. Refrigerator Water Line is Frozen

Sometimes residual water in the ice maker’s water line can freeze, blocking additional water from supplying the ice maker. This can result in a Samsung refrigerator ice maker not making ice or producing ice that’s small or oddly shaped.

Here’s how to unclog a frozen water line and restore ice production:

  1. Move the refrigerator away from the wall and unplug it.
  2. Locate the shut off valve behind the refrigerator or underneath the sink and turn it to the off position.
  3. Fill a turkey baster with warm water and pour the water over the water line to melt the ice inside.
  4. Instead of using warm water, you can also aim a hairdryer at the water line or allow the refrigerator to sit unplugged for approximately 2 hours.
  5. Plug the refrigerator back in and reposition it against the wall.

#4: How to Reset Samsung Refrigerator Ice Maker

If you find your ice maker not working but water does, it may be necessary to reset the ice maker. This can help determine if there’s an ice maker malfunction or if additional troubleshooting is needed. Here’s how to perform a Samsung ice maker reset:

  1. Consult your user manual to find the test button on your ice maker. It may be necessary to remove the ice bucket to access the button.
  2. Press and hold the test button until a chime is heard.
  3. The ice maker should begin ice production and ice should drop into the bucket.
  4. Another chime will sound when the test is complete.
  5. If neither a beginning nor ending chime is heard, turn off power to the refrigerator and wait 2 minutes before powering on again.
  6. If no error codes are displayed and a 2nd ice maker test still has no chimes, the ice maker requires professional service.

A+ Appliance Repair can help with any Samsung ice maker repair. Call us for fast and reliable service!